Call our advice line 24 hours on
(03) 9988 9165

Int.l Repatriation
(03) 9566 4022
Mornington
(03) 5975 2132
Indian & Sri-Lankan
(03) 9562 0444
Frankston
(03) 9783 7722
Springvale
(03) 9547 7711
Cambodian & Laotian
(03) 9547 2726

Allison Monkhouse Privacy Policy

Allison Monkhouse Collection and use of personal information

Allison Monkhouse uses the personal information we collect from you for the purpose of making funeral arrangements. Some of this information is collected to satisfy our legal obligations.

With the remaining personal information, we respect that your privacy is important to you and as such have prepared the following document. It is our Privacy policy in relation to the collection of personal information we collect from you. It governs how we treat your personal information, details the reasons we collect the information, your rights and safeguards your privacy.

The information received from you may be passed on to suppliers for a purpose associated with the conduct of a funeral service. In some situations we are required to disclose personal information for compliance & reporting reasons.

How information is collected

We collect a range of information from you for the purpose of making funeral arrangements. This information is collected from you at the time of arranging a funeral, at the time of prearranging or prepaying a funeral, when you contact us either in person, in writing or on the phone.

Use and disclosure of personal information

Allison Monkhouse is collecting personal information from you for the purpose of making funeral arrangements. Some of the information we collect is to satisfy our legal obligations.

The personal information provided by you is optional and at your discretion. We seek this personal information for the purpose of providing you with a more unique and personalised funeral service.

In situations where personal information is not provided there may be some difficulties in servicing your funeral needs. In order to provide you with continued service we may use personal information provided to us to allow us to provide you with personalised information on our products and services.

The information received from you may be passed on to suppliers for a purpose associated with the conduct of the funeral service; in some situations personal information is required for compliance and reporting reasons.

Information will not otherwise be disclosed to any individual or organisation without your consent, unless the disclosure is required by law.

Where you have provided us with personal information relating to others, such as the name and address of the deceased’s doctor, information about the deceased’s spouse, children or parents, we encourage you to inform these people of the above matters.

Security and Access

Allison Monkhouse will take all reasonable precautions in ensuring that personal information is stored securely and that the information is protected against unauthorised use and access. Should you require, you are entitled to seek access to and correct personal information collected from you, by contacting our Head Office on: (03) 9562 0444, emailing info@monkhouse.com.au or writing to Allison Monkhouse P.O. Box 188, Mulgrave VIC. 3170.